SHIPPING AND RETURN POLICY
Where do orders ship from?
Bridesmaid and Groomsman stores are
fulfilled by JDS Marketing. JDS Marketing and Sales ships all packages from their
Medina, MN warehouse via ground saver service (UPS, Fed Ex, Speedee or USPS). Shipping
charges are based on weight of the package, zone of the delivery, and the dimensions
of the box it is shipped in (air pkgs. only).
Shipping Charges and Options
Expedited shipping is available, however
bear in mind that personalized items must be produce prior to shipping, so on personalized
purchases Next Day Shipping or other options are calculated from the completion
of the personalization.
For estimated shipping costs see below :
UPS Ground $10.00
Products sold in the MyRegistry.com
Bridesmaid and Groomsman stores are fulfilled by JDS Marketing. Their return policy
is stated below. MyRegistry.com does not take responsibility for returns that are
denied by JDS under any circumstances. Returns are to be sent directly to JDS Marketing
and you will be provided with the shipping address upon completing a Return Authorization.
Instructions for obtaining an RA are included below.
100% Satisfaction Guarantee and Exchange
We stand behind our products and are
proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise.
Our guarantee includes exchanges only. No refunds are available on personalized
items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot
be returned or exchanged for any reason after the event date, regardless if they
are defective or damaged, as JDS cannot be responsible for the use of the merchandise.
Items without personalization may incur a restocking fee. JDS will gladly reimburse
return shipment costs of authorized exchanges/returns (non-personalized merchandise
returned for credit will not qualify for shipping reimbursement). Express shipping
costs will not be reimbursed, only ground services will be reimbursed. JDS will
pay to ship authorized replacements via UPS ground service only. Please place your
gift order at least 3 weeks prior to event date as this will help alleviate *Rush-shipping
charges. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported
within 10 business days of delivery date
No Exceptions. All merchandise returns/exchanges must have an RA NUMBER.
To obtain an RA# (return
authorization number), follow these simple steps:
1. Call 800-972-3691 and ask to speak
to the returns department to discuss your options and receive your RA#.
2. Place the RA# given on the outside of the box you are returning so it is clearly
seen by the returns department in our offices. RA shipments must be returned within
10 business days of RA approval. PLEASE NOTE: Any package arriving without a return
authorization number clearly written on the exterior of the package will be returned
to sender at the cost of the sender.
3. Be sure the item you are returning for inspection is packaged properly as JDS
is not responsible for further damages due to improper return packaging. Items returned
with insufficient packaging will be refused and returned at the cost of the sender.
4. You are encouraged to ship your return via a track-able source s JDS is not responsible
for merchandise lost in transit.
Returned Package/Order Fees
Often orders are returned for a bad
address, customer refusal or other misc reasons. In these situations, fee are often
assessed directly from the shipper and are therefore passed along to you. JDS will
handle as follows:
Address Correction: All shippers require a VALID delivery address. Orders
processed without a valid address may be returned or incur additional shipping fees.
Orders/Packages returned by shipper: When a shipment is sent back to
JDS by the shipper, JDS will attempt to contact you as soon as possible for direction.
If we are unable to contact you for resolution within 10 business days, JDS will
ship the package directly to you at your cost. All packages returned by JDS by the
shipper will incur return handling fees. Return shipment fees typically equal the
initial ship cost.