Our No Worries Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to our Partner Store, Comfort1st within 30 days of your purchase. For instructions and additional details, please read the policy below.
• If your item came to your doorstep damaged, or if there is a problem with the order, please call at 443-539-1440 or e-mail
info@comfort1st.com.
• We accept returns for 30 days from the date of the purchase. However, we will not accept returns that do not have a return authorization number (RA). We assume the shipping cost on items with free shipping only on purchases that are not returned. The customer is responsible for return shipping charges, unless the item received was the wrong product, defective, or damaged.
• Returns must be in unused condition. It should be complete with all warranty cards, original box, and instructions. Returns are subject to a restocking fee not to exceed 20%. If you refuse the delivery of a package without prior consent, you will be charged for return shipping and restocking.
• All Refunds will be issued to the original method of payment used (i.e., original credit card, PayPal account) or as a gift certificate.
• Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses, or to non-U.S. territories.
• We do not accept returns on the following items; custom orders or on products marked as a "closeout" or "overstock", furniture, Costumes, sukkahs, Valco, Cariboo and Svan, personal care products, beds & mattresses (i.e., breast pumps, shavers, pillows & bedding), baby carriers, Tuffo, Foundations, Badger Basket, Bugaboo, Inglesina, used products not in new condition, and gift certificates.
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How to Return a Product:
1.You can e-mail the service department by including your name, order number and phone number and a customer service representative will answer your inquiry within 1-2 business days.
2.You can ship the item(s) back via your preferred method, however, we require a return tracking number on all returns. We are not responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back to Comfort1st warehouses.
3.Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified on your return packing slip. Credits are processed within 2-3 weeks of receipt of return.
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